Frequently Asked Questions

IPD accepts:

• Visa
• MasterCard
• Discover
• American Express
• PayPal

We also accept cash, checks and wire transfers but these are obviously not available through our website.

Our website does not allow for multiple payment methods on the same order, but our internal order entry system does.  

If you have a gift card or some other preset limit card, please call Customer Service to use it.

Yes! We gladly accept PayPal

Here are some things to consider if you decide to use paypal:

• Back orders are a gray area with PayPal. According to the Federal Trade Commission rules, we are not supposed to hold a customer's money for more than 30 days without supplying product. Since PayPal is a pre-paid method (unlike a credit card) this can create complications if your order contains items on backorder that may take longer for us to ship.
• We ship to the address you use during our checkout process and NOT to the address specified in your paypal account.

See the Federal Trade Commission's A Business Guide to the FTC's Mail or Telephone Order Merchandise Rule:

https://business.ftc.gov/documents/bus02-business-guide-mail-and-telephone-order-merchandise-rule

Credit cards have two types of transactions. Authorization and Capture.

Authorization is simply a hold or allocation of funds- no money has been collected yet.  An Authorization is then Captured to take the funds.  An Authorization is basically a way to make sure a card is good for the expected transaction amount. 

Authorizations that are not Captured expire (typically after 7 days but some providers hold them longer.)

See https://en.wikipedia.org/wiki/Authorization_hold for more information about credit card processing.

During the checkout process on our website, we will attempt to authorize your bankcard for zero dollars.  This is known as card validation and makes sure the card is good and the shipping address matches the one on file with the card provider.

Once your order is pushed to our Order Management system, we authorize your card for the stock we have available at the time of order entry.  Typically, backorders are not authorized until the stock becomes available. 

Authorization means that we placed a hold on the funds but haven't actually taken them yet.   This means the money is "held" or reserved for the merchant that did the authorization.  It doesn't mean that you've actually been charged yet.

Your funds are Captured when we ship the products.  This means that when our shipping system confirms shipment, our order entry system collects funds against the prior credit card authorization. This is when you are actually charged for the products.

You may cancel your order any time before it ships and your funds won't be captured (you won't actually be charged.)  Usually any credit card authorizations are voided at this point but depending on your credit card company, you may need to wait for the authorization to expire to have access to that "held" money.

95% of the credit card companies in the world hold card authorizations for 7 days but there are a few that hold them longer.

WPD is an independent parts supplier.  We do sell lots of Geniuine Volkswagen products, but we are not affiliated with them.

We have access to the same systems and warranty policies of any independent repair facility.

WPD is a real brick and mortar business.  We employ a helpful Customer Service staff to answer your questions and take your order. 

You can find our business hours, phone number and an email contact form on our Contact page.

Yes we do.

You can find our address and a map on our contact page.

Our website may not have all of the products we sell because we have so many part numbers, but we are working to make the website as complete as possible.  Our website is far more current and complete than our catalogs and we are adding new items almost daily.

If you are seeking a product that we have not sold before or currently do not have listings for, we may be able to source it through one of our various suppliers.  We recommend you contact Customer Service for special order items.

That really depends on a variety of factors. We list a lot of products that we do not actually stock because it is simply bad business sense to tie up cash with slow moving stock.  We still want to offer you products that you may need but we can't justify actually stocking the slow movers. 

Thank you for your military service!

We honor and appreciate all that our servicemen and women do for our country so if you are currently active in the military or a veteran, you can email a photo or scan a copy of your military id, veteran, or veteran rewards card to ipd and we will set up your pricing for 5 to 10% discount (depends on the product line.) Start a conversation with one of our customer service representatives to get this process going.

Despite our best efforts, a small number of items may be mispriced and if an item's correct price is higher than the price listed on our website, we will either cancel the order and/or contact the purchaser to notify them of the error.

U.S. Federal law sets forth requirements for warranties and contains a number of provisions to prevent vehicle manufacturers, dealers and others from unjustly denying warranty coverage. With regard to aftermarket parts, the spirit of the law is that warranty coverage cannot be denied simply because such parts are present on the vehicle, or have been used. The warranty coverage can be denied only if the aftermarket part caused the malfunction or damage for which warranty coverage is sought. Disputes in this area usually boil down to arguments over facts and technical opinions, rather than arguments over interpretations of the law.

Additional information is available here

• In-House Credit may be issued for many reasons, but primarily is issued to credit for returned goods.
• In-House Credit may be used toward payment against future purchases of WPD or IPD goods.
• In-House Credit may not be redeemed for cash.
• In-House Credit expires after one year of issue date.
• The easiest way to redeem in-house credit is to call and place an order over the phone.  Please mention that you have credit as our reps cannot readily see that you have credit.
• We currently do not have a way to let you easily utilize your In-House Credit on our website.  If you know you have a credit and want to use it, please leave a request in the comments field during checkout. This will cause your order to be placed on review hold where we can apply your credit.  It is best to use a credit card for this transactions (instead of PayPal.) We will just charge your card for any remaining payment needed against the order.  Your card does not get charged until the order is taken off of hold (after the credit is applied.)